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1. Introduction
The RMP to RMP teleconsultation is one of the recent initiatives by Vpotential private limited, to fa¬cilitate better access to health services for patients, using Telehealth Services. By connecting RMP to RMP based on their needs, the aim is to provide them with quality of care in a timely manner regardless of their geographic location.
2. Background
Telehealth will enhance health service delivery and patient experience throughout and enable not only rural and remote patients but urban patients also to access quality care and thus improve health equity.
In order to ensure clinical effectiveness, quality and compliance, Telehealth Services are moni¬tored and measured against standard operating procedures, best practice guidelines and key performance parameters.
3. Purpose
Standard operating procedures (SOPs) help define and agree a consistent process for com¬pleting common tasks and procedures. They provide a shared view which is critical in setting expectations for clinicians to ensure consistency of service delivery. The Standard Operating Procedures (SOP) document ensures that recurring operations are carried out correctly. They help Clinicians to understand their roles and respon¬sibilities and outline operational methods to support the process.
4. Scope
Implementation of Telehealth Services addresses 5 key process elements:
5. Glossary of Terms
| Term | Meaning |
|---|---|
| Access | The opportunity to use, get or benefit from something e.g. if the patient has a disabil¬ity, they may need changes to be made to enable them to have full access to every- thing in their community, including services, facilities, and information. |
| Active listening | A way of listening enables the patient to be fully heard, especially if they have demen¬tia or difficulties with communication. Someone who is actively listening will be mak¬ing eye contact, not interrupting, giving their full attention, not doing other things, and checking with you that they understand what you are saying. |
| Adverse incident | When something happens that isn't planned and causes harm or puts people or orga¬nizations at risk of harm. |
| Care plan | A written plan after the patient has had an assessment, setting out what their care and support needs are, how they will be met (including what they or any-one who cares for them will do), and what services they will receive. The patient should have the opportunity to be fully involved in the plan and to say what their priori¬ties are. If they are in a care home or attend a day service, the plan for their daily care may also be called a care plan |
| Care records | Information about the patient is collected and kept by organizations that assess the patient's needs and provide care and support services. Patient records include basic personal details such as name, address, date of birth, close relatives and care takers, as well as information about health and ability to carry out activities of daily living, and what has been agreed about care and support. Care records must be kept safely, and the patient should be asked if they are happy for them to be shared with people who are involved in their care. You have the right to see your records and should receive a copy of all assessments and care plans. |
| Confidentiality | Keeping information about someone safe and private, and not share it without the person's knowledge and agreement. Any information the patient provides about themselves should be protected carefully, and should only be shared with people or organizations who genuinely need to know it. Personal details should not be dis¬cussed without the patient's agreement. |
| Consent | When informed permission is given to someone to do something to or for the patient |
| Incident | An incident that occurs with the Receiving Facility services and care resulting in unex¬pected or avoidable harm, injury, or death to a patient, care taker, staff, or visitor |
| Performance indicator | Ways of checking that an organization is doing what it is supposed to be doing, by measuring progress towards particular goals. An example of a performance indicator might be how long people have to wait after requesting an assessment. |
| Risk assessment | An assessment of the patients' health, safety, wellbeing, and ability to manage their essential daily routines. The term risk enablement means finding a way of managing any risks effectively so that the patient can still do the things they want to do. |
| Telecare | Technology that enables the linking of RMP TO RMP while treating patients. |
| Telehealth | Technology that sends information about the patients' health from one RMP to other RMP, to help manage the patient. |
| Receiving Facility | An evolving format for providing healthcare in a central location that relies on compo¬nents of telemedicine and high tech communications devices to connect it to referral facility hospital s and other health settings |
| Zero harm | A commitment by organizations that provide care and support to improve the care they provide so that mistakes are not made and people are not harmed. It requires a focus on safety at all times and openness about any mistakes so that they do not happen again. |
6. Pre-Consultation Processes
Clinician Responsibilities
7. During Consultation
Clinician Responsibilities
8. Post Consultation
9. Virtual consultation Protocols
10. Continuous Improvement Procedures and Responsibilities
