Privacy Policy
We at VPOTENTIAL PRIVATE LIMITED (Company, Cureboon, we, our, us) respect
your privacy and are committed to protecting your personal data. In this privacy policy
(Policy), we explain how we collect, use and process your personal information when you
access, visit our website, mobile application, accessible at: https://cureboon.com/ or avail our Services. Services
mean to include all healthcare services which include but are not limited to consultations,
general advice, provision of content, made available to you “as is” from our Platform.
If you have any questions about your privacy on our website, or our use of your personal
data, please contact us at: [hello@cureboon.com]. This Policy has to be read in conjunction
with the Terms of Use.
Information we Collect
- We will only require you to provide personal information to us where it is necessary for
us to provide you with a service at your request, such as when you contact us, register
an account on our website or undergo an online consultation. Certain identifiers will be
collected by us automatically, and some identifiers will have to be fed by you directly.
We are enumerating the list as the following.
- Information you provide to us: The Company may collect and process the
following data about you, which you may submit to us, from time to time:
- Information that you provide to us when you register your account with the Platform;
- The information shared during correspondence between you and Cureboon for feedback
purposes;
- Undergoing our online clinical consultation whereby you submit specific information, to
the extent necessary;
- Enquiring about, or applying for, job vacancies.
In all the scenarios indicated hereinabove, you will be actively submitting the
information to us, and we will process this information basis your explicit consent.
This information may include the following:
- Identification information, such as your full name and title, date of birth, age,
gender;
- Contact information, such as your postal address, email address and telephone numbers;
- Health information of end users who have provided their consent to you;
- Correspondence or information provided by you within your account (such as doctor or
prescriber chat messages or messages you send to our customer care team);
- Payment information (this is securely collected and processed by our payment service
provider exclusively);
- Additional information relevant to your use of our Platform and Services, such as your
marketing preferences, survey responses and feedback.
- Information we collect about you from our Platform. We collect information using cookies and other similar technologies to help distinguish you from other users of our Platform. This is used to streamline your online experience by saving you from re-inputting some information and it also allows us to make improvements to our website and analyze user statistics. We have explained our usage of cookies, further ahead in this Privacy Policy.
When you visit our website, we may collect the following information:
- Which pages you access, view and which links you follow;
- Your IP address and general location;
- Details of the hardware and software that you are using to access the website;
- Any passwords that you use on our website;
- A device identifier (cookie or IP address) for fraud prevention;
- URL and time stamps;
- Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, web logs and other communication data.
- Information we collect about you from other sources. We may collect information about you from other sources. This may include the following:
- Publicly available information.
- Information you have shared publicly, including on social media (particularly in respect of job applications).
Use of Information
- You agree that Company and/or third parties acting on its behalf and/or its partners may use the Information for the purposes of:
- to create your profile with us;
- provide requested information and support, to effect financial transactions and correspondence;
- to facilitate online consultations;
- provisioning of prescriptions;
- for the performance of a legal or contractual obligation;
- to determine your eligibility to avail of the Services;
- improve the Services, design and navigation of the Platform;
- to send you commercial, marketing communications about the Services;
- research, surveying, by combination of your information, to the extent permissible in law.
Information Sharing and Disclosure
- We may share your data with selected third parties, in order to provide the Services and enable improved user experiences. For example, we may share your information with:
- Entities for the purposes of providing us infrastructural, transactional, maintenance and support, marketing, and allied services, and accordingly we share only such information with them which is necessary for us to provide our Services to you.
- Our payment service provider, to process payments on our behalf. We will share your full name, address, phone number, email address. Our payment provider will collect and process your payment details; we will not store or have access to your full credit or debit card details.
- Clinical auditors and regulatory bodies.
- Contact management systems, to send emails, instant messages, social media messages and SMS messages.
- There are certain other exceptional circumstances in which we may disclose your information to third parties. This would be where we believe that the disclosure is:
- Required by the law, or in order to comply with judicial proceedings, court orders or legal or regulatory proceedings.
- Necessary to protect the safety of our employees, our property or the public.
- Necessary for the prevention or detection of crime, including exchanging information with other companies or organizations for the purposes of fraud protection and credit risk reduction.
- Proportionate as part of a merger, business or asset sale, in the event that this happens we will share your information with the prospective seller or buyer involved.
Our service providers are obliged to comply with this Policy and adhere to confidentiality requirements for processing of your personal information.
Data Retention
- We will only store your personal information for as long as we need it for the purposes for which it was collected. Where we provide you with any service, such as where you register an account as a patient on our website, we will retain any information you provide to us at least for as long as we continue to provide that service to you.
- We retain your information till such period that is required for the purposes of us meeting your requests on our Platform, and in compliance with the applicable laws, statutory requirements. Depending on the nature of information you provide to us, and the context in which such information is furnished to us, we may have differential storage timelines.
Data Subject Rights
- You may access, correct, and/or update your information by accessing your accounts or profiles on our Platform.
- You may also request corrections, updates, or deletion of your information. We will make reasonable efforts to respond promptly to such requests in accordance with applicable laws. You can reach out to us at [hello@cureboon.com].
- You can withdraw your consent, from further processing of your personal information.
- In the event that you wish to delete your account, you must follow the protocol set within the Platform.
- In the event that you wish to delete your account, you must follow the protocol set within the Platform.
- If you require any further information about your rights as explained below, or if you would like to exercise any of your rights, please contact us.
Data Security and Data Protection
- The Company maintains appropriate technical and physical safeguards to protect Information against accidental or unlawful destruction or loss, alteration, unauthorized disclosures or access, and any other unlawful forms of processing of the data in its possession.
- We try to ensure that all information you provide to us is transferred securely via the website (always check for the padlock symbol in your browser, and “https” in the URL, to ensure that your connection is secure). Unfortunately, the transmission of information via the internet is not completely secure.
- We do not warrant that the Platform so provided, it’s servers, or any communications shared by us or on our behalf are completely impenetrable from a security standpoint or are virus free. Cureboon will not be liable for any damages of any kind arising from the use of the Platform, including, but not limited to any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly or any loss of data, use, good-will, or other intangible losses.
- All information you provide to us is stored on secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Cookies
- A cookie is a small text file that is sent by a website server to your browser and stored on your computer. Cookies allow website operators to accumulate useful information, such as whether the computer (or its user) has visited the site before. Cookies are needed for several functions which make websites work, or work more efficiently, to personalize your user experience.
- We use cookies to monitor how people use our website, including estimating audience size and patterns of use, to help us provide you with a better service. Cookies also make it easier for you to use the website on future visits and allow us to personalize the content of the website to you by recording information about your preferences.
- You can configure cookie settings in your web browser. You can find out more about how to do this by accessing the settings on your web browser. However, please bear in mind that if you don’t allow us to use certain cookies, it may prevent you from accessing parts of our website or result in a loss of functionality which degrades your experience of the website.
Marketing Preferences
- We may use your information to identify and tell you about our Services that we think may be of specific interest to you. We will only do this where you have separately informed and consented to receiving marketing communications. You may update your preferences at any time by contacting us.
Changes to our Privacy Policy
- We may periodically review from time to time and change this Policy to incorporate such future changes as may be considered appropriate and shall strive to update you of such changes with prior notice, where possible. We urge you to review the policy on a periodic basis; in the event we make any significant changes to this Policy we shall communicate the same to you in advance. Your continued use of the Platform and our Services shall be considered to be you consenting to the prevailing Policy.
Contact Us:
- Any questions or clarifications with respect to this Policy or any complaints, comments, concerns or feedback can be sent to [hello@cureboon.com], or [H/O K C Dubey, Flat no A 01 04, Santushti enclave sector B, Sushant Golf city, Lucknow, Uttar Pradesh, India].
Details of privacy officer: Pramita Dubey; +919454191974
