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Q.1) Who is “consulting/treating doctor” and who is “advising doctor”?
Ans) Consulting/ treating doctor is the one who initiates consultation/ seeks consultation. Advising doctor is one who advises on teleconsultation and is generally a specialist.
Q.2) Are there fixed times of service, or can it be changed to suit my work timings?
Ans) Cureboon allows you to choose your work timings, and since it also allows for store and forward communication/ asynchronous communication, you can choose to respond to the request later. In order to offer minimal waiting time to the patients, teleconsultation can be moved to other doctor to avoid any unwarranted delays.
Q.3) Are the doctors available all the time?
Ans) As Cureboon has doctors from all over India, it will be easy to find and connect to doctors anytime, within predetermined business / working hours.
Q.4) How can the same doctor be reached out to for next visit by the patient?
Ans) Patient can call consulting doctor to schedule the appointment with advising doctor when both the doctors can be made available. The consulting doctor can connect with the advising doctor, to arrange for a pre-scheduled appointment with the patient.
Q.5) How safe is the data with Cureboon?
Ans) Cureboon follows the best industry practices to ensure your data remains safe. Additionally, we use third party service providers like Google Cloud Services and meeting options to ensure that it has a wider reach, as well as secure service offerings.
Q.6) How is data quality ensured?
Ans) We rely on you to provide, input accurate data into the systems. The system ensures that the datasets remain safe and secure at all times, and implements appropriate standards for ensuring data quality.
Q.7) Can doctors use Cureboon for hospital patients or is it meant only for clinic use?
Ans) Cureboon is not to be used for the patients in the IPD i.e. Inpatient Department Care. It is only for connecting with patients who visit your clinics, or health worker centers.
Q.8) How are the credentials of a doctor on Cureboon verified?
Ans) The verification of the doctor’s credentials will only be done by Cureboon on the National Medical Commission (NMC) site where their M.B.B.S registration will be verified. All certificates and other documents will be uploaded on Cureboon and will be examined manually. Doctors will have to provide identification documents, and such other documents necessary for authentication.
Q.9) What should advising doctor do if he is busy?
Ans) In case the advising doctor to whom the patient is getting referred to is busy unavailable for any reason, the advising doctor will be provided with the option to delay the consultation, or may decline the appointment. In cases of urgency, the treating doctor may convey such additional information for the consideration of the advising doctor.
Q.10) How to proceed in an emergency situation?
Ans) In all cases of emergency, the patient MUST be advised for in-person interaction with a doctor at the earliest, close to their own location. Telemedicine services should however be avoided for emergency care when alternative in-person care is available, and telemedicine consultation should be limited to first aid, life-saving measures, enhancing care, counselling, and advice on referral.
Q.11) What if internet goes off during teleconsultation?
Ans) The doctors while giving the teleconsultation should make sure that they have a proper internet connection so that there is no hindrance while the consultation is in progress. In case of any issues in connection, you can allow the patient to reschedule their appointment with you, at no additional cost. It will not be the responsibility of the company. No refund will be initiated for the patient.
Q.12) Is there any subscription fees for Cureboon?
Ans) Cureboon can start charging subscription fees on the company's decision and will inform the doctors registered on Cureboon, with prior notice if such change takes place.
Q.13) What fees can a doctor expect from Cureboon?
Ans) The doctors are allowed to set their own fees, but not more than [insert amount]. Cureboon recommends the consultation fees of the advising doctor to be less than or equal to the offline fees. Cureboon will charge a fee of Rs. 50/- per consultation which may be changed later at Cureboon’s discretion. The fees will be transferred to the doctors within 7 working days after the prescription is sent and in case there is a delay, no interest or compensation will be awarded by the company. Cureboon is just a technology enabler and not responsible for treatment provided by doctors on it. Doctors are solely responsible for the treatment.
Q.14) What is data uploading fees?
Ans) It’s the fees that consulting doctor charges for uploading data. It does not include his/her consultation fees.
Q.15) Can google meet link be shared with third person?
Ans) GMeet links managed through the Cureboon platform, is for the sole use of treating and consulting doctors, health care workers and patients. No other person is allowed, with exception being caregivers or legal guardians of any persons with disability, minor patients.
Q.16) Who is responsible for the safekeeping of patient data?
Ans) Cureboon is responsible for
Q.17) Can a doctor or a health care worker complain against another doctor, health care worker or patient?
Ans) Yes. If you are a doctor/ HCW and you have come across any other doctor or HCW who is indulging in indecent, aggressive or impolite behavior, or where you believe that their conduct is unethical, you can write to the company on – [support@cureboon.com] and we will look into it. In such a scenario, we may suspend or terminate the services of such defaulting individual after inquiry. In case a patient is non-cooperative, or is abusive, misbehaving with you, you can also file a complaint with us, and we will look into it. Where such behavior is unwarranted, we may terminate, suspend the account of such patients. Both patients and doctors/ HCWs who are found guilty of the accusations made against them, as per our inquiry, we will blacklist them.
Q.18) Can we share our feedback and make recommendations?
Ans) Yes, if you have received feedback from patient with respect to the platform, or you have professional inputs to be provided, based on your usage, please write to us at – [support@cureboon.com].
Q.19) What am I to do as a doctor, health care worker?
Ans) You are required to familiarize yourself with the Telemedicine Practice Guidelines, a copy of which is also available on the Platform. Your conduct is to be as per these guidelines, and you are also required to ensure that any other standards, laws which are applicable on you, as per your medical councils, professional expertise, and clinical associations, are also adhered to by you.
Q.20) How do I use the platform?
Ans) You are permitted to use the platform for your personal use only, you cannot allow others to use it on your behalf, alongside you. You are to ensure that access and control of your log-in, profile and personal account with the platform is secure. You are not required to make copies of, download the history provided by patients, or any of their information. In case you download it for your convenience, you are solely responsible for the security of such information. In case of any unauthorized use or breaches, only you will be responsible to the patients, to whom such data belongs to.
Q.21) What should be the interaction framework between RMP and RMP?
Ans) The treating doctor is responsible for providing a clear picture of the health/ medical condition of the patient to the advising doctor. The advising doctor is to adhere to the standard duty of care and provide any advice or treatment, or prescription only as per their professional judgment. In case the advising doctor does not have sufficient information, they can pause the teleconsultation and ask the treating doctor to get more information about the health/ medical condition of the patient. Similarly, if the treating doctor does not have sufficient information they can pause the teleconsultation and ask the patient (or where applicable, the HCW) to provide further information, undergo more diagnostics, where required, and provide such reports to the treating doctor. Where the advising doctor has provided for line of treatment, and appropriate prescriptions/ dosage, the treating doctor must not make any changes to it and provide the same to the patient. In cases where changes are made by the treating doctor, it will only be the treating doctor who will be solely responsible for any consequences that the patient may face subsequently.
Q.22) What should be the interaction framework when an HCW is involved?
Ans) See the flow chart.
Q.23) Is it mandatory for video consultation to take place?
Ans) No. If you as a treating or advising doctor feel that you do not need any more information, and do not require any visual inputs to be provided by the patient, then you do not need to turn the video on. In case where you need to visually review the patient’s condition, you must first seek their consultation prior to turning video consultations on. In no condition, can you record a patient’s audio or video interaction with you, without their prior and specific consent. You will record their consent in writing, or via audio/ video as feasible.
Q.24) What do I do for recordkeeping?
Ans) All the relevant information will be saved on the systems provided by the platform. To avoid any glitches, or technical non-availability you may keep copies on your personal device, but you will be solely responsible for the safekeeping of such records. You are further responsible for maintaining accurate and updated records of patient/ HCW interactions on the platform.
Q.25) How will my relationship with Cureboon work?
Ans) If you are a treating doctor or an advising doctor or an HCW, you will be entering into a separate long form agreement with Cureboon. In addition to the terms of use and privacy policy of the platform, such additional terms and conditions provided within the agreement that Cureboon enters with you, will also govern your engagement with Cureboon.
1. The terms and conditions mentioned here are not only limited as mentioned here but they may be extendable as rationale. You will be notified 1 month prior to making of the changes.
2. This service is a telemedicine service i.e. the delivery of health care and the exchange of health-care information across distances.
3. All registered doctors intending to provide online consultation through this web application need to complete a mandatory online course within 3 years of its notification, failing to which will lead to your removal from the web application. The doctors registered on Cureboon have to produce the above-mentioned training certificate to the company so that it can be put on the record.
4. Each doctor on Cureboon must display the registration number accorded to him/her by the State Medical Council/MCI, on prescriptions, websites, electronic communication (WhatsApp/email, etc.), receipts, etc. given to his/her patients.
5. The registered doctor has to be a person who is enrolled in the State Medical Register or the Indian Medical Register under the Indian Medical Council Act 1956.’ [IMC Act, 1956]. It is a must for him to possess an M.B.B.S degree. Doctors all over the country can connect with this app but they must possess an M.B.B.S degree.
6. In case of health care workers, we will require verification from the Central Allied and Healthcare Professionals' Register.
7. The registered medical practitioner shall apply his professional judgment for the extent of patient information (history/examination findings/investigation reports/records) required to be able to exercise proper clinical decisions, prior to issuing any prescriptions.
8. During teleconsultation, if the doctor inquires for relevant information from the patient, then the patient is supposed to disclose the right information. The Telemedicine Guidelines have clarified that it is the patient who will be responsible for the accuracy of the information shared with the doctor, and not the doctor. However, since the standard of care is as high in the case of teleconsultation as in-person consultation, the doctor must make all efforts to gather sufficient medical information about the patient’s condition before deciding on a diagnosis or a treatment.
9. The choice of treatment will be the sole discretion of the doctors, in no circumstances unnecessary promotion of any treatment through the written prescription should be done.
10. There are situations when the doctor needs to visually examine the patient and make a diagnosis. In such a case, the doctors could recommend a video consultation. Considering the situation, using his/her best judgment, a doctor may decide the best technology to use to diagnose and treat.
11. The registered doctors will be terminated the moment it is found that the documents uploaded or given to the company are fake or expired or not according to the fixed standards.
12. The advising doctor to whom the patient is getting referred should use his or her experience and take a strong decision professionally whether to treat the patient via app or the patient needs in-person consultation.
13. Justifiable reason for referral should be mentioned on prescription.
14. It is mandatory that any audio/ video recording shall be done strictly after obtaining the explicit consent of such patient and not in a secretive manner. In case the patient is not comfortable with recording of the consultation the same shall not be done against the patient’s consent under any circumstance.
15. Cureboon takes undertakings from doctors operating on its platform regarding authenticity of the description of services being provided by them.
Our Commitment to Patients and Healthcare Professionals
Pilot/Beta Programme – Version 1.0
Cureboon is designed to facilitate transparent communication and coordination between patients and healthcare professionals while preserving patient autonomy and the independent professional judgment of Registered Medical Practitioners (RMPs).
This Trust Charter describes the principles that guide the Cureboon Platform.
The patient retains the freedom to accept or decline a consultation, referral, investigation, procedure, follow-up, home visit recommendation or other proposed healthcare service.
Where choices are available, the patient's decision should be voluntary and informed.
Cureboon does not require a patient to obtain treatment from a particular doctor, healthcare professional, hospital, diagnostic facility or other healthcare provider merely because that option has been communicated through the Platform.
Cureboon shall not intentionally divert a patient from one healthcare professional to another in exchange for an undisclosed commission, kickback, referral payment or other improper financial incentive.
Where another healthcare professional or service is clinically recommended, such recommendation should be based on the patient's healthcare requirements and the independent professional judgment of the concerned Registered Medical Practitioner.
Cureboon does not direct or control the clinical judgment of Registered Medical Practitioners.
Decisions concerning:
diagnosis;
investigations;
prescriptions;
treatment;
referral;
need for in-person assessment;
emergency referral;
follow-up; and
home visit recommendation
remain matters of independent professional judgment of the concerned RMP.
A doctor may determine that telemedicine is inappropriate and recommend another mode of care where clinically necessary.
Cureboon is a technology-enabled healthcare communication and coordination platform.
The Platform facilitates communication between patients and healthcare professionals but does not itself practise medicine or substitute its judgment for that of a Registered Medical Practitioner.
During the Pilot/Beta Programme, the Platform may permit communication, including messaging or audio-video communication, before payment or before a consultation request is accepted.
Such communication is intended to facilitate communication regarding the patient's proposed management plan.
Opening or participating in such communication does not by itself mean that a formal teleconsultation has been accepted or that a consultation fee has become payable.
Patient information deserves protection irrespective of whether a consultation ultimately takes place.
Applicable confidentiality, privacy, security and data-protection requirements continue to apply to information shared through or in connection with Cureboon regardless of:
whether payment has been made;
whether the consultation is accepted;
whether the consultation is completed; or
whether a prescription is issued.
Where an RMP recommends that a patient may benefit from or require a home visit, Cureboon may provide the communication facility through which that recommendation is conveyed.
Unless Cureboon expressly states otherwise, Cureboon does not itself provide, arrange, assign, supervise, verify or guarantee the home visit or the healthcare service subsequently provided.
The recommendation remains a clinical decision of the RMP, while an independently arranged home visit remains subject to the responsibilities of the persons arranging and/or providing that service.
Cureboon is not a substitute for emergency medical services.
Medical emergencies may not always be identifiable through remote communication or limited clinical information.
Patients experiencing new, worsening or severe symptoms, or who believe that their condition may constitute a medical emergency, should seek immediate appropriate emergency medical care.
Patients should not rely solely on messages exchanged through the Platform or on the absence of an emergency referral recommendation.
Where a consultation or other chargeable Platform service is offered, applicable fees should be communicated through the relevant Cureboon workflow.
Communication through the Pilot/Beta management-plan messaging facility does not by itself make a consultation fee payable.
Cureboon does not permit undisclosed payments intended to improperly influence clinical recommendations or patient referrals.
Healthcare professionals using Cureboon remain responsible for complying with the professional, ethical and legal requirements applicable to their respective practice.
Cureboon expects participating healthcare professionals to maintain appropriate professional conduct, patient confidentiality and respect for patient autonomy.
Cureboon aims to use technology to support—not replace—the relationship between patients and healthcare professionals.
Technology should facilitate access, communication and continuity while recognising the limitations of remote healthcare communication.
Where an in-person assessment is clinically necessary, technology should not become a barrier to appropriate care.
Certain Cureboon features and workflows are presently being evaluated through a limited Pilot/Beta Programme.
Cureboon may refine these workflows based on operational experience, user feedback, patient safety considerations and applicable requirements.
The Pilot/Beta status does not reduce Cureboon's commitment to privacy, responsible Platform operation, transparency or respect for independent professional healthcare practice.
Patient choice. Clinical independence. Transparent communication. Responsible technology. No improper influence over healthcare decisions.
